Most companies talk about customer service, but Carolina Cool delivers on it. Owner Verlon Wulf puts it this way: “Everything starts and ends with the customer. If they have a good experience with our services, then we succeed. Our entire company works hard to make our customers’ experience hassle-free and enjoyable. I would describe our approach as customer centric. From the time we answer the phone, to the tech that shows up in a uniform and clean truck, to a proper diagnosis and fix, to the final invoicing and payment, we want them to be comfortable.”
Given that philosophy, it’s no surprise Carolina Cool has grown steadily up and down the Grand Strand since 1985. Based in Surfside Beach, SC, we’ve always tried to stay a step ahead on service offerings; friends in Verlon’s networking chapter of BNI joke about when he’ll start up another division next. It’s worked out: Carolina Cool is one of the only full-service mechanical contractors on the beach, providing 24-hour Heating and Air Conditioning, Refrigeration, Plumbing, Electrical, and Air Quality service and Preventative Maintenance. Our Clean Air division specializes in indoor air quality and moisture control.
Carolina Cooling & Plumbing, Inc. was formed in 1985 as a commercial, residential, and industrial plumbing and air conditioning contracting firm. In 2006, we changed our name to Carolina Cool, Inc. to better reflect our broader range of mechanical services.
We’ve established a strong reputation in the industry for high-quality work in an extremely competitive market. Our staff, whether plumbing and pipefitting craftsmen, project managers, engineers, purchasing, service and repair, or management, is made up of skilled people with many years of experience.
Carolina Cool has received many commendations, including being voted “Best of the Beach” for eight years running and receiving the “Reader’s Choice” award for ten years running. That success comes down to a strong dedication to providing high-quality, reliable service, and we’re proud of how many customers keep coming back. You can read more about our history and milestones on our About Us page.
Our Mission Statement
“Carolina Cool, Inc. is built on the assumption that the management of environmental quality for personal or business use is like legal advice, accounting, and other bodies of knowledge, in that it is not inherently a do-it-yourself prospect. Smart people who aren’t mechanical hobbyists need to find quality vendors of reliable HVAC, Plumbing, and Electrical equipment, service, and support. They need to use these quality vendors as they use their other professional service suppliers, as trusted allies. Carolina Cool, Inc. is such a vendor. We serve our clients as a trusted ally, providing them with the loyalty of a business partner and the economics of an outside vendor. We make sure that our clients have what they need to be comfortable in their environments with maximum efficiency and reliability. Many or our customers depend on proper heating, cooling, plumbing, and electrical systems, so we give them the assurance that we will be there when they need us.”